Frequently Asked Questions
How long will it take to receive my XLE package?
At check out you will see there are a few shipping options to choose from. We offer free shipping on every order, this is our standard shipping option. This shipping method can take up to 14 working days to arrive. Express shipping will ensure your package arrives in 3-5 days. If you have any further questions regarding shipping, please contact customer service.
Do you have a store I can visit?
xlethelabel.com is an online store and has no physical store available for customers to visit.
I need help with ordering. Is there someone I can contact?
One of our friendly XLE customer service representatives will gladly help you out with your order! Check out the contact us section for more information.
Do you give discounts on clothing?
Occasionally, we provide special offers and discounts. When we do, it will be advertised on the website and our instagram @xlethelabel
How do I know if the purchase I made was successful?
When you make a purchase with xlethelabel.com, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, please contact us.
I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?
We have options available for customers that are not satisfied with their XLE purchase. For more information, read our return policy.
How do I make a complaint?
We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to complain are encouraged to contact us as soon as possible.